1. What is purchased
The “Full access” plan is a monthly subscription to the game RAZRYV. The current price is the one shown on the subscription screen at the time of purchase, in Brazilian reais. Payment renews every month until cancellation.
Credits, cards, and other items inside the game are not money and are not the subject of this policy, except where the law requires otherwise.
2. Who charges
The charge is made by Paddle.com Market Limited, the merchant of record for the payment. The receipt and the invoice are issued in Paddle’s name. Card and Pix are processed by Paddle. Paddle’s checkout terms also apply to the payment: paddle.com/legal/checkout-buyer-terms.
3. Seven-day withdrawal
On the first subscription, you may withdraw within 7 calendar days, counted from confirmation of payment, under article 49 of the Brazilian Consumer Defense Code. The refund for that first period is in full.
Ask within the deadline at contato@razryv.online, from the Google account email used in the game, stating the purchase date. Paddle returns the amount by the same payment method. Subscription access ends when the refund is confirmed.
4. Canceling renewal
You may cancel at any time, by the same email. Cancellation stops the next charge. The month already paid remains available until the end date shown on the account. There is no pro-rata refund of the current period, outside the cases below.
5. When we refund as well
Besides the 7 days of the first purchase, we refund the amount of a charge when:
- the charge was duplicated or made in error;
- the paid service was materially unavailable during the charged period and was not restored within a reasonable time;
- applicable law requires the refund.
A renewal declined by the bank or by Pix does not create a charge and does not extend access.
6. How to ask
Write to contato@razryv.online with the account email and, if you have it, the Paddle receipt number. You can also ask from the receipt page Paddle sends after the purchase.
Requests made on time are answered within 5 business days. The reversal to the card or to Pix depends on Paddle’s timeline and on the payment institution, usually a few business days after approval.
7. What is not refundable
- credits, decks, and virtual cards, which exist only inside the game;
- time already used after the 7 days of the first purchase, except an improper charge or a material failure of the service;
- an account closed for breach of the Terms of Service, including cheating or automation.